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Carrie Reynolds

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June 7, 2016 by Carrie Reynolds Leave a Comment

How NOT to create a customer experience

How NOT to create a customer experience

So I haven't had a good rant for a while. Let's change that, shall we? I'd like to say today's ... Read More →

Filed Under: Creating the Customer Experience

March 7, 2014 by Carrie Reynolds Leave a Comment

What’s Your Beanee Weenee Moment?

What’s Your Beanee Weenee Moment?

A Beanee Weenee moment is one where reality doesn't match up with expectation. No, you've never ... Read More →

Filed Under: Creating the Customer Experience

April 5, 2013 by Carrie Reynolds Leave a Comment

A customer service story: How I fell in love with my dry cleaner

A customer service story: How I fell in love with my dry cleaner

I am totally, 110%, head over heels in love with the lady who works the counter at my local dry ... Read More →

Filed Under: Business Tips, Creating the Customer Experience, Personal Stories Tagged With: getting to know your customer, providing an excellent customer service experience, Sales & Business Tips/Strategies

November 19, 2012 by Carrie Reynolds Leave a Comment

Knowledgeable versus know-it-all. Which are you?

Knowledgeable versus know-it-all. Which are you?

Being viewed as knowledgeable in your field is a goal we all strive for Whatever your chosen career ... Read More →

Filed Under: Creating the Customer Experience Tagged With: answering customer questions, being a know-it-all, being empathetic, Being knowledgeable

August 30, 2012 by Carrie Reynolds Leave a Comment

How (not) to Listen. A story.

How (not) to Listen. A story.

Do you know the difference between listening and hearing? I am firmly convinced that our world is ... Read More →

Filed Under: Business Tips, Creating the Customer Experience, Personal Stories Tagged With: hear, listen, multi-tasking, paying attention, Sales & Business Tips/Strategies

July 18, 2012 by Carrie Reynolds 2 Comments

Warning: Creating a Positive Customer Experience Can Help Your Business

Warning: Creating a Positive Customer Experience Can Help Your Business

  I preach a lot about creating an "experience" for my customers- it's plastered all over my ... Read More →

Filed Under: Business Tips, Creating the Customer Experience, Personal Stories Tagged With: communication, creating a customer experience, creating goodwill, creating positive sales environment, honesty, Sales & Business Tips/Strategies, sales opportunities

June 29, 2012 by Carrie Reynolds 3 Comments

Taking my lumps….How do you take yours?

Taking my lumps….How do you take yours?

I made a mistake the other day. Yes, no matter how much I tout my "Goddess" strengths and abilities, ... Read More →

Filed Under: Business Tips, Creating the Customer Experience, Insurance industry commentary, Personal Stories Tagged With: apologizing, authenticity, making mistakes, meaningful customer relationships, professionalism, responsibility, Sales & Business Tips/Strategies, transparency

April 13, 2012 by Carrie Reynolds 6 Comments

The 1 Simple Way to Win a Customer For Life

The 1 Simple Way to Win a Customer For Life

We live in a era of faceless, anonymous communication. Think about that for a minute. We've got ... Read More →

Filed Under: Business Tips, Creating the Customer Experience Tagged With: customer appreciation, How to Win Friends and Influence People, personal service, relationship building, Sales & Business Tips/Strategies

February 23, 2012 by Carrie Reynolds 4 Comments

A referral program that works

A referral program that works

I'd been thinking about starting a formal referral program at my office, Alan Galvez Insurance, for ... Read More →

Filed Under: Business Tips, Creating the Customer Experience, Marketing Tagged With: Alan Galvez Insurance, Hosfeld Insurance, referral prizes, referrals

February 16, 2012 by Carrie Reynolds 2 Comments

Why customer service is on life support

Why customer service is on life support

What will it take for companies to realize that on the other end of the phone, or chat feature, or ... Read More →

Filed Under: Business Tips, Creating the Customer Experience Tagged With: Sales & Business Tips/Strategies

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