I am totally, 110%, head over heels in love with the lady who works the counter at my local dry cleaner
Not in a freaky, I want to know your show size, what brand of deodorant you use, let me see your medical records kind of way.
I love her because she absolutely MAKES MY DAY every time I’m there
Take today’s encounter: My husband asked me to drop off and pick up his shirts. So, as a good wife (he might debate you about that, nonetheless… 😉 I drove to the dry cleaner and lo and behold, my lady greeted me with a warm hello. I presented the shirts to her and mentioned that I thought there were some I needed to pick up. She replied, “There sure are!” As she was walking back to get them, she asked, “So how’s the kids?” I replied, “Ornery as usual, but pretty good.” She laughed, then asked, “Yeah, your son he’s 2 now right?” I answered yes, and we chatted about kids for a few more minutes (she’s got 4 of her own). She wished me a good day and I left.
Here’s EXACTLY why I love this woman
- Genuine, warm greeting- in today’s automated, non personal sales hell, there isn’t a whole lot in the way of warm greetings. Especially ones that actually convey “Hey, I’m glad you’re here.” How many places have you visited where you got treated like you had a fatal, contagious disease? I guarantee, your genuine warmth will go a long way in keeping good customers and even tempering the bad ones.
- She never asked for my name because she remembered from prior visits. You may think, big whoop, but in my experience, I will say it speaks volumes if someone you do business with calls you by name. You want to talk about warm fuzzies? That’s the biggest one and will earn you respect and appreciation.
- She asked about my kids. Yeah, that’s nice. But she REMEMBERED how old my son was. Some days I can’t remember his age 😉 Very impressive. And even more so because it’s usually my husband who goes to the dry cleaner. I haven’t been there for months.
Talk about customer service. Wow.
Granted, not everyone is like me and may not get as excited as I did.
I will argue that EVERYONE wants to be acknowledged in some positive way
Just showing you give a good goddamn is extremely rare.
And I’m in a full on people business. I see people at their best and at their worst (think a fire that wipes out your house). I talk to a lot of people. I see a lot of people. Now if I don’t see you but once every 5 years, chances are good I might not be able to remember your name. But I think if you’re in a business where you actually see your customers, I think you owe it to them to “fall in love” with them. If it’s their name, great. A hobby? That’s cool too. But learn SOMETHING.
Yes, many businesses shout from the rooftops “We love our customers!” But it’s usually just lip service. So instead of shouting, just quietly do. You’ll be amazed at the results.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”~ Maya Angelou